Frequently Asked Questions
Everything you need to know about shopping with Lyle & Scott.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free standard delivery on all orders over £75, while express options are available at checkout for an additional fee.
What is your return policy?
We offer a 28-day return policy from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to qualify for a full refund.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I know which size to order?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for our 'Slim Fit' range or staying true to size for 'Regular Fit' items.
Are your products authentic?
Yes, when you shop directly through our official website, you are guaranteed 100% authentic Lyle & Scott heritage products featuring our iconic Golden Eagle logo.